General FAQs and Questions
How does the cutout stand?
Cutouts come with an attached easel for quick assembly.
Can I cancel my order?
Cancel requests can be placed at anytime of the order production process. But your refund depends on which point of the process you are at.
Orders canceled within 24 hours that have not been processed will receive a full refund.
All orders canceled after the 24hour window or once they have been processed and work has not been started, will be refunded, minus a $5 or a 5% fee whichever is greater.
All orders canceled after the 24hour window or once they have been processed and work has been started, will be refunded, minus the cost of art time or cost of the product at that specific production point. Please contact us for more details.
What is your return policy?
Due to the fact that each order is custom, we do not accept returns. In the event that there is a manufacturing defect, we must be notified within 48 hours of the delivery. Defects will be dealt with at our discretion as a reprint, store credit, or refund. Damage due to shipping container breakage does not constitute as a production defect.
What if My Shipment is Lost?
In the event of a lost shipment, a replacement will be sent after the investigation period set by the shipping company. If the customer cannot wait
for this period of time to pass, a temporary payment or hold may be made similar to an advanded rma procedure.
Pricing and Payment FAQs
What type of Payments do you Accept?
We take payments from major credit cards, Paypal, Bill Me Later and by check.
Who do i make my checks payable to?
All checks are to be made payable to Wet Paint Printing + Design.
Checks should be mailed to 152 horton Street, Wilkes Barre, PA 18702.
Production of your order will not begin until your check has cleared and we have received artwork.
How is a cutout shipped?
Cutouts are delivered scored and folded in one flat package, unless multiple items are ordered. All shipping prices shown are directly from UPS. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.
What Type of Shipping do you Offer?
Currently, we use UPS Standard Ground, 3-Day Select, 2nd Day Air and Overnight Shipping methods to transport our cutouts. Please choose the shipping method carefully as we cannot change it once that package has left our facility.
Do you ship Internationally?
Can I Use my own Shipping Account?
Of course, but if it is not through UPS or UPS Freight, there may be a pick up charge.
My cutout was delivered cracked or damaged, what do i do?
If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging, UPS will pick up the damaged product. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds and reissues will not be granted. All losses or damages outside the 24 hour window are not our responsibility. In the event that the damaged item is not returned by the customer, the customer will be charged for the reissue or will not receive the refund.
I didn't get my cutout on time. What do i do?
Shipping time requested and purchased is not guaranteed by Life Size Custom Cutouts. Delays due to UPS, UPS Freight, or any other carriers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.
What is the turn around time?
Production time is 3 business days* from proof approval. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that has had it's proof approved. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping.
*At times, production volume may be high and they're may be delays in the production of your item(s). We are not responsible for delays to the production or your item(s) due to: mechanical failure, raw material shortage, or delays caused by shipping. We do not guarantee any production time unless the customer has purchased the rush production option. The ground shipping method is not a guaranteed shipping method offered by UPS. Bulk orders are not applicable to the 5 business days.
This means UPS may estimate shipping to take 2 days from NYC to Washington D.C. If it takes 2 weeks to get there, it is still considered a successful ground shipment. Next day air, 2 day, and 3 day select are the only domestic shipping options guaranteed by UPS. With this guarantee, only the shipping costs are refundable in the event of a delay, not the value of the time sensitive item. With this explained, please plan your order accordingly.
Products and score lines
All cardboard cutouts over 3FT will be scored. Scores will be horizontal and allow the cutout to fold into its packaging for shipping.
I need my cutout ASAP, can you hurry?
For faster production, we offer several rush production options. Rush orders placed before Noon est are considered received that day. After noon, they are processed the following business day. Please don't forget to add expedited shipping.
How much is it to find a photo for me?
There is a $50 photo finder fee per image for any artwork that we must provide. Some art may cost more then this, and additional costs will be discussed with customer prior to securing the art.
Do you fix photos?
Standard red eye repair is included in price. An additional art time fee of $50 per half hour applies to remove people that are touching in an image, or for extensive photo repair.